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Is a Game Changing Advantage Available to You?

Last month when we shared a number of revealing statistics regarding the impact of retention on Call Center operations, we had no idea how great the response would be so we’re repeating the statistics and providing free access to our diagnostic tool. 

In case you missed it last month, here is what we found updated based on new information:

1.
Fully 42% of an in-house recruiter’s staffing time is spent on just processing and screening resumes.
2.  60% of annual turnover occurs within the first 90 days of employment
3.  The average cost of attrition is $11,353 per rep.
4.  Reducing turnover in a 500 agent center from 75% to 25% reduces replacement costs by $2.8 MM annually. 
5.  A merely average appointment setting agent will increase the performance of a field sales rep by a least 50%*


Click here to read more about this great service in the newest Sales OverDrive newsletter!
About Sales OverDrive, LLC
Sales OverDrive is a leader in the end-to-end sales acceleration and outsourcing markets worldwide. The company helps organizations rapidly achieve significant increases in sales, margins and market share by providing customized consulting and hands-on delivery of targeted sales acceleration services and comprehensive outsourcing programs. Bob Howard and his OverDrive team offer many years of sales leadership experience and insight combined with unique, proprietary processes to deliver unmatched results.

Click here to read about Sales OverDrive's capabilities.

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